Account Executive (Support Specialist) - Freshers (Both Male/Female)

Amazon is hiring Account Executive positions for customer support across multiple communication channels. Those freshers who have experience in a different customer support background, this might be the right opportunity for you. In this job, your main role will be to solve customer queries, solve common problems, and make sure customers have a great time using Amazon's services. The eligibility criteria, educational qualifications, and all other important details are provided below.

Job Snapshot

What This Job Entails

Depending on what channel you are working that shift, your day can be different. Typical duties include:

• Respond to customer questions in email, chat, and over the phone
• Helping customers with orders, account questions and general service questions
• Clear, simple language to explain Amazon’s products, services, and policies
• Responding to customer queries following company policy
• Accurately document all customer interactions in internal systems
• Escalating complex cases to the appropriate department when necessary
• Helping new customers to understand what services are available to them
• Listening to customers' feedback and pointing out common problems to the team
• Keeping accurate and up-to-date records
• Completion of assigned work within the expected response times

What you will need

• Any stream graduate
• Good verbal and written skills in English
• Basic computer skills
• Can communicate politely even in difficult situations
• Excellent problem-solving skills
• Attention to detail is good
• Enthusiasm for learning new systems and processes
• Can perform many jobs while on an active shift

New graduates are very welcome to apply.

Skills to help you succeed here

• Listening closely before responding
• Simple and easy-to-understand answers
• Remaining composed when dealing with customer problems
• Reliability and punctuality
• Protecting customer data
• Ability to work independently as needed
• Working with other team members to solve problems
• Keeping Up with New Tools and Changing Business Needs

The computer skills you need

• Microsoft Office and basic online apps
• Email Web browsers
• Internal customer support tools (training will be provided)

Previous experience with customer support software is a plus, but not needed.

Working Schedule

Full-time position with flexible hours. Depending on the needs of the business, employees may be required to work weekends or public holidays from time to time. Work from home is subject to operational requirements.

Benefits for Employees

• Competitive salary
• Incentives for performance
• Health & Wellness Programs
• Learning and development opportunities
• Amazon Employee Discounts on Amazon products/services
• Where possible, flexible working hours

Application Process

Applications will be reviewed on a rolling basis. Those on the shortlist will be invited to attend an interview/further assessment. Dependent on current hiring needs and timeline.